Frequently Asked Questions

Please make sure that you have seen  Easy PDF Creator in the drop list of your Printers.


  Installation

      Why my printer cannot work after installation ?      

           Please reboot your computer, and then both your printer and the Easy PDF Creator will work without confliction.

      How to remove Easy PDF Creator from my computer ?

           Sometimes users may delete the software files directly from their Program Files folder, instead of uninstalling from their Control Panel->Add/Remove Programs and this will cause problems such as leaving unwanted files in your system. We have released an automatic removal tool for Easy PDF Creator. Download this tool, and you will have the software completely removed from your computer. http://www.pdfdesk.com/remover.exe

      I received "Printer settings could not be saved. Operation not supported" when I try to share the printer. Whys?

           On Windows 2000, Windows XP and especially Windows Server 2003, when users try to share "Easy PDF Creator" printer for other computers in the same network, you will probably encounter the error message "Printer settings could not be saved. Operation not supported". This is caused by inappropriate group policy setting of your computer.

           The problem can easily be solved by modifying the Group Policy of your computer. Read the following articles published on Microsoft website, and you will make it.

           Solving the problem

           Technical aspect behind the problem

           If you still cannot solve the problem, verify if you have in your login administrator privilege. Also, look if the computer with the printer is the server of your Network . If all was set properly, you'll need to know your Domain Properties.